EXPLORE OUR SOLUTIONS
"How you gather,
manage and use
customer data will
determine whether you
make it or break it"
Helps you make it
Real-time Data-driven
Loyalty Marketing Solution
Help businesses manage the Smart Customer Value Management™ Cycle
and maximize the life-time value of customers
Customer Profiles
Loyalty Marketing Programs
Smart Customer Value
ManagementTM Cycle
Supported through multi-channel
continuous engagement model
OneLoyalty - "OneEmpower is a pioneer in adopting a holistic approach to enterprise-wide loyalty markteting"
Holistic, Enterprise-wide, Relationship-centric Loyalty Management
Real-Time & Batch Customer
and Transaction Data
Customer Segments
Merchant Partners
Loyalty Marketing Engine
Rule Based
Reward Types
Amount
Cashback
Frequency
Points
Recency
Vouchers
Demographics
Coupons
Location
Discount
Event
Lucky Dip
Product
Lucky Draw
Balance, etc
Stamps, etc
Mass | Premier | Private | Ladies Etc
Multi-category
Products & Services
Cross-Border
Cards
Internet Banking
Merchant A
Deposits
Mobile Banking
Merchant B
Loans
Phone Banking
Merchant C
Unit Trust
Investment
Merchant D
Insurance, etc
Remittance, etc
Merchant E
Touch Points
Targeted Rewards
and Marketing Offers
OneLoyalty -
Full-function Application Suite
OneLoyalty is a full-function application suite that allows a business to interact and engage with its customers through multiple touch-points – be it point-of-sale terminal or point-of-sale system at physical retail outlet, call centre, interactive voice response system,
website, mobile handset, ATM or kiosk, and reward any and all transactions and activities done by its customers whether online or offline, on-us or off-us, local or cross-border.
Customer Loyalty Engine
Channel Managers
Back-office , Batch & Security Admin
Terminal / ECR at retail outlet
Instant reward
Instant redemption
Balance inquiry
Targeted marketing
Mobile phone customers
View reward balance
Redemption
Targeted marketing
Internet customers
Update profile
View reward balance
View transaction history
Instant reward & redemption
Targeted marketing
Call centre / IVRS / ATM
Customer service
Balance / history inquiry
Redemption request
Administrators
User maintenance
Schemes / rules maintenance
Customer maintenance
Merchant maintenance
Card personalisation system
Card personalisation
Card life cycle management
Business host systems
(e.g. cards, deposits, loans,
retail sales, telco billing etc)
File / data transfers
Reconciliation
Powerful Campaign Management Engine
Campaign Setup
Types of Campaigns
Campaigns can be based on any
combination of the following
Easy setup by users
No practical limit on
concurrent campaigns
Customer may participate
in multiple campaigns
Any given transaction
may earn multiple rewards
Campaigns can be
simulated prior to launch
Acquisition
Activation
Stimulation
Retention
Reactivation
Up-sell
Cross-sell
Delight &
Surprises
Gender
Age
Recency
Frequency
Reactivation
Value (current
transaction)
Cumulative
value (over a
time period)
Day/time
Location
Event
Product (SKU)
Period end
balance
Average balance
(over a time period)
Individual customer
Customer groups
Individual merchant
Merchant groups
Channel/
touchpoint
Domestic
Cross-border
Support Multiple Customer Tokens
Card-based
EMV Card - Java, Multos, native
Proprietary chip card
Contact and contactless card
Bar-coded card
Non-card-based
Mobile handset
ID & password
Integrated with Payment
Payment and loyalty are combined in a single transaction at point of sale
Intergrated with any form of payment
Credit
Debit
Prepaid
Work with EMV, MasterCard PayPass and Visa payWave
OneAnalytics
Data Analytics - Business Intelligence
Multi-dimensional view of customer data
Statistical trends dissected into categories
Dynamic, interactive enquiry into different data views
Monitor campaign effectiveness
Enable more effective planning and execution of marketing campaigns
OneMarketing
Execute the right campaign at the right time, delivered to the right customer via the right channel to delight the customer and in so doing maximize the value of the customer to the business.
Proactive Data-driven Targeted Marketing
OneCatalogue
e-catalogue application integrated with payment and loyalty, including stock management and e-shop functions; enabling customers to redeem entitlements over the internet and facilitating instant rewards during an e-commerce transaction.
OnePurse
Comprehensive offline, contact and contactless chipcard-based, stored-value (prepaid / gift) card management system
OneCash
Comprehensive online, host-based, stored-value (prepaid / gift) card management system
We have empowered some of the largest and best-known companies and millions of their customers across the world
Citibank, Asia Pacific:
Citibank, Hong Kong
Citibank, Indonesia
Citibank, Malaysia
Citibank, Philippines
Citibank, Singapore
Citibank, Thailand
Citibank…
BCA, Indonesia
Mega, Indonesia
Bank of Ayudhya, Thailand
DBS Bank, Hong Kong
Hang Seng Bank, Hong Kong
MCB Bank, Pakistan
United Overseas Bank, Malaysia
United Overseas Bank, Singapore
adidas, China
adidas, Korea
Airport Express/MTR, Hong Kong
AJBS – leading home furnishing store in Indonesia
DHL, South East Asia
Duxton Hotel, New Zealand
Everest Marketing Group – leading marketing service group in France
NTUC LinkPoints – largest loyalty program operator in Singapore
Marriott Hotel, Singapore
MHC Asia – leading managed healthcare service provider in Singapore
PCCW – largest telco in Hong Kong
SM – largest retail group in Philippines
OneEmpower plans to establish a software development centre in China
3 June 2011
OneEmpower powers DineDubai, a network of restaurants in UAE rewardng thoursands of member everyday
2 May 2011
OneEmpower powers the loyalty program of Jurong Point, the largest suburban shopping mall in Singapore
1 March 2011
OneEmpower powers DHL’s “Rewards For You” program in 5 countries in South East Asia
15 June 2010
OneEmpower powers Citibank’s real-time rewards at retailers’ point-of-sale in 6 countries across Asia Pacific
19 April 2010
Email:
info@oneempower.com
Phone:
+65 6248 5100
Address:
11 Changi South Lane
#04-01 Singapore 486154