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We Are Hiring

Join our team, grow with us, and make an impact that matters.

Support Engineer

Key Responsibilities

  • Provide 1st-level application support to end-users, ensuring timely and accurate issue resolution.
  • Classify issues on the spot and deliver immediate responses where possible.
  • Escalate unresolved issues to the project team and coordinate follow-up actions.
  • Monitor and track incident status, keeping users informed of progress.
  • Maintain and update technical operation procedures and related documentation.
  • Execute project builds and deployments across multiple environments.
  • Prepare and distribute release notes to users and project stakeholders.
  • Support the setup of demonstration environments for the Business Development Team.

Requirements

Education

Higher Diploma in Computer Science, Information Technology, or a related discipline.

Technical Skills
  • Basic knowledge of Unix/Linux, shell scripting, Java, Oracle, SQL.
  • Familiarity with application servers such as WebLogic and WebSphere is preferred.
  • Experience with software development, user acceptance testing (UAT), and deployment is an advantage.
Soft Skills
  • Strong analytical and problem-solving skills.
  • Independent, resourceful, and able to handle support issues effectively.
  • Excellent interpersonal skills, customer service orientation, and professional telephone manner.
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